General Terms and Conditions

WEB: www.saludmediterranea.com

REASON SOCIAL: HERBALISTS MADRID SL

1.- GENERAL INFORMATION

The ownership of this website www.saludmediterranea.com belongs to: HERBOLARIOS MADRID SL, (in forward HEALTH MEDITERRANEAN), provided with NIF: B21981956 and registered in the Commercial Registry of MADRID; and its registration details are: Electronic folio entry 1st; Sheet, M- 855070; IRUS, 1000451208342, and whose contact details are:

• Address: Paseo Santa María de la Cabeza, 3, Madrid, 28045, Madrid, Spain.
• Phone of contact: 618 828 443.
• Email: orders@saludmediterranea.com

He present document regulates the Conditions of Hiring by the that HE governs this place website www.saludmediterranea.com for the acquisition of the Products offered. In addition to taking these Terms and Conditions into account, please pay attention to our Legal Notice, Cookie Policy and our Privacy Policy before accessing, browsing and/or using this website.

TO effects of are Conditions, the activity that HERBALISTS MADRID SL develops:

• Sale of products from a herbalist.

By using this website and purchasing any of our products, the user agrees to be bound by these Terms and Conditions and therefore everything it previously mentioned Yeah No this of agreement, No has to wear, browse or use this website.

You are also informed that these Terms and Conditions may be modified. It is your responsibility to review them each time you access, browse, and/or use www.saludmediterranea.com , as the Terms and Conditions in effect at the time of purchase will apply .

All those questions that to the User you arise in reference to the These Terms and Conditions Generals, put in contact with HERBALISTS MADRID SL using the contact details provided above, or using the contact form.

2. THE USER

Accessing, browsing and using www.saludmediterranea.com confers the status of User, and therefore, from the moment you begin browsing www.saludmediterranea.com, you accept all the established Conditions, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal provisions .

The user assumes responsibility for proper use of www.saludmediterranea.com. This responsibility extends to:

• Make proper use of www.saludmediterranea.com to make legally valid inquiries and purchases of products.
• Do not make any false or fraudulent purchases. If SALUD MEDITERRÁNEA considers any such transaction to be fraudulent, it may be canceled and the relevant authorities reported.
• Ease data truthful and lawful.

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through www.saludmediterranea.com.

SALUD MEDITERRÁNEA is primarily aimed at users residing in Spain. HERBOLARIOS MADRID SL does not guarantee that www.saludmediterranea.com complies with the laws of other countries, either fully or completely. either partially. HERBALISTS MADRID SL declines all responsibility that derive of saying access, So as neither assures shipments out of Spain.

3.-PROCESS PURCHASE OR ACQUISITION

To make any purchase on www.saludmediterranea.com, the User must be of legal age.

The Users duly registered at www.saludmediterranea.com They must follow the online purchase and/or acquisition procedure established by SALUD MEDITERRÁNEA.

The steps to continue for carry out the buys of products are:

1. Access the website and browse the catalog until you find the product you want.
2. When find he product, beam click in he for see the file with details (price, reviews, quantity).
3. In the record of product, select the desired quantity and press the “Add to cart” button.
4. Check you shopping cart of buys in the part superior ("My cart”), making sure that the products and quantities are correct.
5. Yeah do you want continue, beam click in "Proceed to the pay" either a similar button.
6. Complete the billing and shipping information: name, address, contact, etc.
7. Choose method of desired payment of between the options presented.
8. Check and accepts the conditions of sale, warning legal, policy Privacy and cookies.
9. It ends the buys.

He User must fill out and find out the information in each one of the steps and they will be able to be modified the data requested before of carry out he pay, Yeah No Modification is possible; please contact us and tell us about the issue that has arisen.

The user will then receive a receipt or confirmation of the transaction via the email address provided to SALUD MEDITERRÁNEA.

A time completed he process of hiring, he User consent SALUD MEDITERRÁNEA will generate an electronic invoice, which will be available in your private area, and can be sent to the email address provided or included with the shipment.

4.-AVAILABILITY

All products shown on www.saludmediterranea.com are subject to availability at the time of website consultation. Availability will be constantly updated, thus displaying the available units as accurately as possible at SALUD MEDITERRÁNEA.

Yeah HE produced difficulties in how much to the supply of products either No If products remain in stock, SALUD MEDITERRÁNEA undertakes to contact the user and refund the amount that has been paid .

If we do not have stock or availability, you can contact SALUD MEDITERRÁNEA to request information on the availability of the products you are interested in.

5.-PRICES AND PAY

The prices exhibited at www.saludmediterranea.com are the finals, in Euros (€) and include VAT-related taxes.

However, unless otherwise stated, the prices of the items offered exclude the bills of shipment that could to incur, that will be added to amount total in he due moment of manage he procedure of shipment by the User, and where the User will consult the different delivery methods and the costs that each of them entails, so the User can freely choose the one that suits him best.

Under no circumstances will SALUD MEDITERRÁNEA add any additional costs to the price. of the products hired of shape automatic, but only those that the User has selected and chosen voluntarily and freely.

The prices they can change in any moment, but the changes The reflected values ​​will not affect orders or purchases that the User has made, has proof of purchase, and has not yet completed.

We put to his provision different forms paid:

1. By credit or debit card

You can make the payment immediately through our bank's secure SSL payment gateway. If it becomes necessary to make any refund or cancellation of the order, he amount HE will reimburse to through of the same Payment card. Credit cards will be subject to verification and authorization by the issuing bank of the SALUD MEDITERRÁNEA will not be responsible for any delay or failure to deliver due to this reason.

To the do click in "Authorize Payment" or "Confirm Pay" he User guarantees that the card of credit is his either that is he legitimate holder of the card gift either of the season ticket

1. Pay with Bank Transfer

Mediterranean Health accepts payments to through of transfers banking. This It's an easy, fast, and secure payment method. Once you place your order, select this option and you will be provided with the bank details to make the payment. let us receive the transfer in our bank, Health Mediterranean you will ship your order.

He User must of make sure of that introduce correctly the data For payment of products, in case of error SALUD MEDITERRÁNEA will not be able to validate the order and it will be cancelled.

1. Cash on Delivery

The customer will make the payment in cash at the time of delivery of the goods at the place designated by him when placing the order.

1. Shopify Payments

Although it is not a payment method like those mentioned above, SALUD MEDITERRÁNEA informs of the use of Shopify as a system for processing the different forms of payment.

6.-DELIVERY

In cases where physical delivery of the contracted goods is required, deliveries will be made in the following territory: Europe (excluding the United Kingdom)

Shapes of Shipment, Deadlines and Store Pickup Costs

Can pick up your order in our stores of C/ José Ortega and Gasset 77 or Sta. María de la Cabeza 3 (Madrid) during business hours:

• Monday to Friday: 10:00–20:00 h
• Saturdays: 10:00–14:00 h

You order will be ready in 1–2 days working days; tea we will notify by e-mail, SMS or WhatsApp when you can pick it up.

The changes either returns must become in the same store in a maximum term of 15 business days.

The orders must be paid before of the collection. Yeah No HE collect in 14 business days, they will be automatically cancelled.

Shipping to Spain and Portugal (Peninsula)

We sent with MRW , with deliveries in 24–72 working hours .

• Cost: 6.74 €
• Free for orders superiors to 37 € and with weight minor to 5 kg.

The orders received before of the 17:00 h HE send he same day (Yeah there is stock). Delivery  of  Monday  to  Friday,  of  8:00  to  8:00 PM  h. If you are not home, MRW will leave a notification to reschedule the delivery. Incidents: contact with MRW (915 932 033) in a maximum of 24 h, and Let us know at orders@saludmediterranea.com or 915 222 674 / 618 828 443.

Balearic Islands

Deliveries between 3 and 7 working days.

Balearics ( sea):

• Until 3 kg → 10 €
• 3–6 kg → 20 €

Canary Islands (shipment (via the Post Office):

• Until 2 kg → 10 €
• 3–4 kg → 20 €

ID card Mandatory. Not required. They ship liquids. Prices Subject to change.

International Shipping

Delivery dear: 7 working days .

Portugal (Islands): Madeira and the Azores until 3 kg → 25 €

Area 1 (MRW): Germany, France, Italy, etc

• Until 2 kg → 22,23 €
• 2–5 kg → 34.01 €
• 5–10 kg → 41.86 €
• 10–15 kg → 51.02 €

Area 2 (MRW): Finland, Greece, Ireland, Sweden, etc

• Until 2 kg → 35.32 €
• 2–5 kg → 61.49 €
• 5–10 kg → 69.33 €
• 10–15 kg → 78.49 €

The bills either duty of customs No are included. ID card mandatory for shipments to Canary Islands. The orders to islands and international must to be paid by advance payment (cash on delivery not accepted).

For the purposes of these Terms, delivery shall be deemed to have taken place either that he order ha been delivered in he moment in he that he User or a third party indicated by the User, acquires physical possession of the products, which will be evidenced by the signature of the order receipt at the address defined by the User.

7.-MEDIA TECHNICIANS FOR CORRECT ERRORS

If the User detects that an error has occurred when entering data necessary to process the purchase request on www.saludmediterranea.com, they can modify it by contacting with MEDITERRANEAN HEALTH to through of those media enabled to contact customer service.

Furthermore, this information can be modified by the User in their personal section or area.

Of equal shape, HE sends to the User to consult he Warning Legal and Conditions Contracting of use for collect further information consult about as exercise the Right of Rectification as established in Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights.

8.-RETURNS

In cases where the User purchases products on or through www.saludmediterranea.com, they have a series of rights:

• Right Withdrawal​

He User, according to the article 68 and 102 of the Real Decree Legislative 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users, has the right to withdraw, with a minimum period of 14 calendar days without need of justification.

This period will expire 14 calendar days from the day the User or a third party designated by the User acquired physical possession of the goods purchased at www.saludmediterranea.com, or in the case of the goods that make up the order HE deliver by separate, to the 14 days natural of the day that he The user or a third party received the last of the goods that made up the same order.

To exercise this right, the User must notify SALUD MEDITERRÁNEA of their decision. This can be done, if applicable, through the contact options available at www.saludmediterranea.com or via:

• Address: Paseo Santa María de la Cabeza, 3, Madrid, 28045, Madrid, Spain.

- Phone: 618 828 443.

• Email: orders@saludmediterranea.com

Regardless of the means the User chooses to communicate the exercise of his right has to express of shape clear and unequivocal his intention of to withdraw from the contractual relationship. In any case, the User may use the form template. of withdrawal that HEALTH MEDITERRANEAN puts to his provision, although its use is not mandatory.

In the event of withdrawal, SALUD MEDITERRÁNEA will reimburse the User all the payments received, excluded the bills of shipment, by he same half for which the User paid (with the exception of additional expenses chosen by the User for a mode of shipment different to the mode less costly from www.saludmediterranea.com) without undue delay and, in any event, no later than 14 calendar days from the date on which SALUD MEDITERRÁNEA is informed of the decision to withdraw.

However, SALUD MEDITERRÁNEA may withhold such refund until it has received the purchased products or items, or until the User presents proof of their return.

He user will be able to return he order in the address previously indicated.

The User will be solely responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges being aware of the exceptions to the right of withdrawal, as follows HE collects in he article 103 of the Real Decree Legislative 1/2007, of 16 of November, which approves the General Law for the Defense of Consumers and Users, among which the following stand out:

• He supply of estate that may deteriorate either expire with speed.
• He supply of estate sealed that No be suitable for be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.

Likewise, products must be returned using or including all original packaging, instructions and other accompanying documentation, as well as a copy of the purchase invoice.

• Return of defective products or error of shipment

Us we refer to all those cases in the that he User consider that, in the moment of the delivery, he product No HE adjust to it stipulated in he contract or purchase order, and therefore you must contact SALUD MEDITERRÁNEA immediately and inform them of the existing nonconformity (defect/error) by the same means or using the contact details provided in the previous section.

The User will then be informed about how to proceed in cases of return of the products, and these, a time returned, will be examined and The User will be informed, within a reasonable time, whether a refund or, if applicable, a replacement is warranted.

The refund or replacement of the product will be made as soon as possible and, in any case, inside of the 14 days following to the date in the that you We will send an email confirming the refund or product replacement.

The quantities paid by those products that be returned to cause If any fault or defect exists, you will be fully refunded, including the delivery costs incurred to deliver the item to you. and the costs in that to the User had incurred for return it to us to us. The refund will be issued to the same payment method used for the purchase.

9.-EXONERATION OF RESPONSIBILITY

Except provision legal contrary, HEALTH MEDITERRANEAN No will accept no liability for the following losses, regardless of their origin:

• Any loss that No be attributable to breach some by your part.
• Losses business.
• Losses indirect that No were reasonably foreseeable by both parties at the time the purchase and sale agreement was formalized.

Likewise, HEALTH MEDITERRANEAN only limits his responsibility to the the following cases:

• MEDITERRANEAN HEALTH applies all its measures to provide an image faithful of the product at www.saludmediterranea.com, without embargo, No is responsible by the minimums differences either inaccuracies that may This can occur due to a lack of screen resolution, or problems with the browser being used.
• MEDITERRANEAN HEALTH will act with the utmost diligence in order to put to provision of the company in charge of the transport of the product of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially strikes, withholdings of roads, and in general any other own of the sector, which result in delays, losses or theft of the product.
• Failures technicians that by causes fortuitous either of other nature, prevent a Normal operation of the service via the internet. Lack of availability at www.saludmediterranea.com due to maintenance or other reasons that prevent access to the service. SALUD MEDITERRÁNEA will make every effort to complete the product purchase process; however, it is not liable for causes beyond its control, acts of God, or force majeure.
• HEALTH MEDITERRANEAN No HE will responsible of the evil use I SALUD MEDITERRÁNEA will not be responsible for wear and tear on products that have been used by the User. Likewise, SALUD MEDITERRÁNEA will not be responsible for any incorrect returns made by the User.
• In general, SALUD MEDITERRÁNEA will not be liable for failure or delay in the performance of any of the obligations assumed, when such failure or delay is due to events beyond our control. control reasonable, is say, that HE they should to causes of Force Majeure.

10.- NULLITY

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by said declaration of nullity.

11.- PROTECTION DATA​

The personal information or data that the User provides to SALUD MEDITERRÁNEA during a transaction on www.saludmediterranea.com will be processed in accordance with the Privacy Policy, General Terms and Conditions, and Legal Notice. By accessing, browsing, and/or using www.saludmediterranea.com , the user consents to the processing of this information and data and declares that all the information or data provided is truthful.

12.- APPLICABLE LEGISLATION

Access, browsing and/or use of www.saludmediterranea.com and contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem either disagreement that arise either this related with access, browsing and/or use of www.saludmediterranea.com or with the interpretation and execution of these Terms, or with The contracts produced between the User and SALUD MEDITERRÁNEA will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

13.- GUARANTEE

SALUD MEDITERRÁNEA offers a three-year warranty period for its products, in accordance with Article 120 of Royal Decree-Law 7/2021 of April 27, which transposes European Union directives and strengthens certain consumer and user rights. The warranty covers situations where the purchased product does not conform to the sales contract. This is stipulated in Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, specifically in Article 116, which establishes that products will be considered to conform to the contract. he contract always that comply all the requirements that HE express next, except that by the circumstances of the case some of they No applicable:

1. HE adjust to the description carried out by he seller and possess the qualities of product that he seller is presented to the consumer and user in sample form or model.
2. Sean suitable for the uses to that ordinarily HE allocate the products of the same type.
3. Sean suitable for any use special requested by he consumer and user when they have informed the seller at the time of the transaction of the contract, always that this is admitted that he product is suitable for that use.
4. Present the quality and benefits usual of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where applicable, public statements on the specific characteristics of the products made by the seller, the producer or his representative, in particular in the advertising either in he labeled. He The seller will not be bound by such public statements if he proves that he was unaware and No fit reasonably wait that knew the statement in question, that said declaration had been corrected at the time of the celebration of the contract either that bliss statement No could influence in the decision of buying the product.

14.-CLAIM AND COMPLAINTS

The User can send their complaints and claims to SALUD MEDITERRÁNEA either all guy of comment that wish carry out to through of the contact details provided at the beginning of these General Terms and Conditions.

SALUD MEDITERRÁNEA has return and complaint forms available for any dissatisfaction the User may have.

15.- SYSTEM EXTRAJUDICIAL OF CONFLICTS

SALUD MEDITERRÁNEA offers users an out-of-court dispute resolution procedure that allows them to file a complaint by completing an electronic form and attaching relevant documents. Users can initiate this procedure through the following link: https://cec.consumo.gob.es/CEC/web/noticias/litigios_linea.htm